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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 


FOR ORIGINALS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.

*for oversized originals (sizes 36"x48" & up), shipping will have to be done by rolling the painting up & shipping in a tube. Tessa will reach out to you to arrange shipment to a framing store near your area. Once the rolled canvas painting has been delivered to the framing store, they will get the painting re-barred & stretched. Because of this process, you will receive a discount on shipping for your oversized original.


QUESTIONS IN REGARD TO PRINT SHIPMENTS:

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact info@tessanicoleart.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact info@tessanicoleart.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email info@tessanicoleart.com

WHO TO CONTACT? 

You can reach out at any time by email at info@tessanicoleart.com 

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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! (type in your email in the newsletter box at the bottom & hit JOIN!)

You can also follow Tessa Nicole Art on both Facebook & Instagram to keep updated on her latest pieces & upcoming shows.

FACEBOOK: Tessa Nicole Art

INSTAGRAM: @tessanicoleart 


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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Win Free Art to Celebrate My New Site!

 

Great news! I have a new art gallery site! To celebrate, I'm giving away a [ARTWORK SIZE + MEDIA TYPE] [PRINT/ORIGINAL] of [NAME OF ARTWORK] (worth $XX)! To enter, fill in your email address below. Giveaway ends on [DATE GIVEAWAY ENDS].

I also have a special prize for EVERYONE who enters,
EVEN IF YOU DON'T WIN:  

 

As soon as the giveaway ends,
I will give you a one-time discount to buy anything on my site at 20% OFF!

 

 

 

To enter the giveaway, just fill out this form:

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I'll follow up in an email to confirm your entry. If you don't see a confirmation email, check your spam folder.

 

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